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Refund Policy

Thank you for shopping at Cardizaa Auto Part Store. We are committed to ensuring your satisfaction with every purchase. Please read our Refund Policy carefully to understand your rights and our procedures regarding refunds and returns.

1. Eligibility for Refunds

• Defective or Damaged Products:
  If you receive a product that is defective or damaged upon arrival, please contact us within 7 days of delivery with photographic evidence and a detailed description of the issue. We will review your case and offer a replacement, repair, or refund as appropriate.

• Order Errors:
  In the event that you receive the wrong product or an incorrect quantity, please notify our customer service within 7 days. We will arrange for the correct item to be sent or issue a refund for the erroneous product.

• Change of Mind:
  Due to the nature of auto parts and customization, we do not accept returns solely for change-of-mind. Please review your order carefully before finalizing your purchase.

2. Non-Refundable Items

• Customized or Special Orders:
  Items that have been customized or specifically ordered as per your requirements cannot be refunded.

• Installation or Service Fees:
  Any fees related to installation, service, or handling are non-refundable.

3. Return Process

• Contact Us:
  To initiate a return or request a refund, please contact our customer support team at hello@cardizaa.com with your order details and a description of the issue.

• Return Authorization:
  Once your request is reviewed and approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s). Please include the RMA number on your return package.

• Return Shipping:
  For defective or damaged items, Cardizaa will cover the cost of return shipping. For other eligible returns, you may be responsible for shipping costs unless otherwise stated.

4. Refund Process

• Inspection and Approval:
  Once the returned item is received, it will be inspected to confirm the reported issue. If approved, a refund will be issued within 7-10 business days via the original method of payment.

• Partial Refunds:
  In some cases, partial refunds may be granted if the product is not in its original condition or if only a portion of the order is returned.

• Exchanges:
  Where applicable, we may offer an exchange for the same product instead of a refund. Please discuss this option with our support team.

5. Contact Information

If you have any questions regarding this Refund Policy or need assistance with your return, please contact us at:

• Email: hello@cardizaa.com

• Phone: +234 803 449 0805

6. Changes to This Policy

Cardizaa reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and the “Last Updated” date will reflect the most recent revision.

This policy is designed to provide clear guidance to our customers while protecting the interests of both Cardizaa and our vendors. Please ensure you review this policy carefully and contact us if you have any questions.